Effective Date: 17-04-2025
Last Updated: 17-04-2025
Welcome to Capelle (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use the Capelle mobile app, website, or other related services as a customer in India.
By using Capelle’s services, you consent to the practices described in this Privacy Policy, in accordance with Indian laws such as the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules and guidelines.
We collect the following categories of data:
Full Name
Mobile Number
Email Address
Delivery Address(es)
Profile Photo (optional)
Order history
Payment method (UPI, wallet, card—via secure third-party processors)
Refund and complaint logs
IP address
Device ID, OS version, app version
Location data (for nearby restaurant discovery and delivery tracking)
Session logs and app usage analytics
Chat or call logs with delivery riders, support, or restaurants
Feedback, ratings, or survey responses
We use your data to:
Register and manage your Capelle account
Facilitate food ordering and delivery
Communicate order updates and delivery status
Provide customer support and resolve complaints
Recommend personalized restaurants and offers
Process payments, refunds, and loyalty programs
Prevent fraud, abuse, and ensure platform safety
Comply with Indian laws, court orders, or regulatory requests
As per the Digital Personal Data Protection Act, 2023, your data is processed based on:
Consent (provided when signing up and using our services)
Performance of contract (fulfilling your order)
Compliance with legal obligations
Legitimate interest (like fraud detection, analytics)
You may withdraw consent at any time by deleting your account or adjusting app permissions (note: some services may become unavailable).
Your personal data may be shared with:
Restaurants: To fulfill your order (e.g., name and order details)
Delivery Riders: Name, contact number, and delivery address
Payment Partners: For secure transactions
Customer Support & CRM Services: To resolve queries
Government & Legal Authorities: As per Indian laws and lawful requests
We do not sell your personal data to third parties.
Your data is stored securely on servers located in India or as permitted under Indian cross-border data laws. We use:
SSL encryption
Access control mechanisms
Secure cloud infrastructure
Regular audits and security practices (aligned with ISO/IEC 27001)
We retain your data:
As long as your account remains active
For a reasonable period after account deletion (for tax, legal, and fraud-prevention purposes)
In line with applicable Indian data retention laws
Under Indian data protection law, you have the right to:
Access your data
Correct inaccurate or incomplete data
Request deletion or deactivation of your account
Withdraw consent for data processing (with service impact)
Raise a grievance if your data is misused
To exercise these rights, reach out to our Grievance Officer.
Capelle may use cookies, beacons, and analytics tools to:
Enable core features (e.g., login, order tracking)
Understand app usage patterns
Show relevant offers or ads
You can control cookie preferences via your device or browser settings.
Our services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.
Our platform may link to or integrate with third-party services (e.g., Google Maps, payment gateways). Your interactions with them are governed by their respective privacy policies.
We may update this Privacy Policy to reflect legal changes or improvements in our service. You’ll be notified via app or email about any significant changes.
In accordance with the Information Technology Act, 2000, the following officer is designated to handle data privacy-related grievances:
Name: Bhaskar Sriramagiri
Email: grievance.officer@cookkienow.com
Working Hours: Mon–Fri, 10:00 AM to 6:00 PM
If you have questions or feedback about this Privacy Policy, please contact:
Capelle Privacy & Data Protection Team
Email: privacy@cookkienow.com
Office: ICOEB
Innovative Solutions
73-1-10-1, 13-Patamata,
Vijayawada.
Andhra Pradesh – 520 010.
support@cookkienow.com
At cookie, accessible from https://admin.cookkienow.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by cookie and how we use it
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in cookie. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
cookie follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, cookie uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read the cookies article on Generate Privacy Policy website.
You may consult this list to find the Privacy Policy for each of the advertising partners of cookie.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on cookie, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that cookie has no access to or control over these cookies that are used by third-party advertisers.
cookie Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
cookie does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
1. We collect the current location of user to display near by restaurants to user.
2. If you use our app we may collect GPS location of mobile device the location recorded to customize service. (for eg. We inform you nearby restaurants).
Some of these service require personal data ocation data. We not keep your data longer except providing.
if you use particular feature you need consent your data is used for this purpose. You van withdraw you consent and disable your GPS or location tracker function on your device, if your device allows.And also we will use location for delivery boy live tracking for your order.